Refund Policy
This Refund Policy applies to purchases of Direct AI made directly from Direct AI LLC (“we”, “us”, “our”). For third-party marketplaces, please follow the seller’s policy.
1) The short version
Payments are final. Access to Direct AI starts the moment you pay, so there is no cooling off period and no refund for change of mind, unused credits, partial periods, or results you did not like. You can cancel at any time from your account; cancelling stops future renewals and keeps your access until the end of the paid period.
- Credits have no cash value, are non-transferable, and expire at period end or upon termination.
2) Fresh start window
If you ask within 24 hours of your first payment and have not run any generation (no script, image, voice or video), we refund that payment in full and close the account. One per customer. Outside this window, section 1 applies.
3) What you are buying
Direct AI is an online tool that generates scripts, voices, images and videos from your input. Results vary with your prompt and settings. Credits are consumed when a generation runs, and the cost is shown before you confirm. A generation that fails is re-credited automatically. A result you do not like can be regenerated with your remaining credits.
Purchasing a subscription does not guarantee income, monetization approval, audience growth, or specific content performance. Failure to achieve expected views, followers, revenue, or monetization eligibility does not, by itself, qualify a purchase for a refund. This provision does not limit any refund, cancellation, or other consumer rights available under applicable law, including rights relating to misleading representations or services not provided as agreed.
4) How problems are fixed
Report any technical fault to [email protected]. We reply within 24 hours and fix the fault or re-credit the affected generation. This is the remedy for faults. Credits are not refunded in money.
5) Billing errors
We refund the following billing errors:
- A duplicate charge for the same period.
- A renewal billed after you cancelled before the renewal date.
- A charge caused by a processor error.
Email [email protected] within 30 days of the charge with your account email and receipt number. If verified, the refund goes to the original payment method in the original currency where possible.
6) Refund requests
Send refund requests to [email protected]. You receive a written decision within 24 hours. A refund is only confirmed by a written message from us that includes a Stripe refund reference; nothing else is a refund commitment. A refund request is not a cancellation, and a cancellation is not a refund request.
7) Cancelling
Cancel from Profile, then Manage subscription. Cancellation takes effect at once for renewal purposes, you keep access until the end of the paid period, and a confirmation email is sent. Emailed cancellation requests are processed within one business day and are effective from our written confirmation. Yearly plans receive a reminder email before renewal.
8) Your legal rights
Nothing in this policy limits rights you cannot waive under applicable law. Where mandatory local law requires a remedy, we will comply with that law. If you are in the EU or UK, by starting access immediately you agree to performance beginning now and acknowledge that the 14-day right of withdrawal no longer applies.
Fees may exclude taxes; you are responsible for any applicable taxes.
9) Before disputing a charge
Please contact support first. Most issues are resolved within a day.
10) Contact
Questions, refund requests or billing-error reports: [email protected].
- Include: (1) account email, (2) receipt/charge ID, (3) brief description.
Direct AI is a product/brand of Direct AI LLC. For third-party sales, please refer to the seller’s refund policy.
Previous versions: 20 October 2026 · 22 October 2025 (Solvira LLC)